acb 365 Privacy Policy

This privacy policy applies to all users of the acb 365 website and services. When you create an account on acb 365, log in, make a deposit, or use any of our services, you are considered to have accepted the terms of this policy.

acb 365 is committed to providing users in Bangladesh with a safe and trustworthy platform. We believe that protecting the privacy of your personal information is not only a legal obligation but also our ethical commitment. For more details about the general terms of our service, please read the Terms and Conditions page.

This policy explains: what types of information are collected, the purposes for which that information is used, how information is stored and kept secure, and what your rights are.

2.1 Information Collected at Registration

When you open an account on acb 365, you provide the following information, which we collect and store:

• Full name and date of birth
• Mobile number and email address
• Username and password (stored in encrypted form)
• National ID card or passport details (for identity verification)
• Deposit and withdrawal method details (partial information for bKash, Nagad, Rocket, Upay or bank account numbers)

2.2 Automatically Collected Information

When you browse our site or use our services, certain information is collected automatically:

• IP address and device type
• Browser type and version
• URL of the page visited before arriving at our site
• Time and date of use
• Which pages on the site were visited
• Cookie and local storage data (details below)

2.3 Transaction Information

A record of each of your deposits, withdrawals, and betting activities is kept. This information is used to ensure account security, to resolve disputes, and where applicable to meet the requirements of regulatory authorities.

acb 365 uses collected information only for the following specific purposes:

• Creating accounts and verifying identity
• Processing deposits, withdrawals, and other financial transactions
• Providing customer support — assistance via live chat and email
• Sending information about bonuses, promotions, and VIP benefits
• Maintaining account security and preventing fraud
• Improving site performance and reviewing user experience
• Taking steps necessary to ensure responsible gaming

4.1 Security Measures

acb 365 uses industry-standard technology to keep your information secure. Our security measures include SSL (Secure Socket Layer) encryption, which protects every exchange of data between your browser and our servers. Passwords are never stored in plain form — only encrypted hashes are stored.

4.2 Retention Period

Information is retained for as long as your account is active. Even after an account is closed, certain information may need to be retained for a defined period due to legal and regulatory requirements. Once that period ends, the information is securely deleted or anonymised.

4.3 Response to Data Breaches

If a security breach occurs and affects your information, we will notify you as quickly as possible. You will be clearly informed about the nature of the breach, the type of information affected, and the steps we are taking.

acb 365 may share information with third parties in limited and specific circumstances. These circumstances are:

5.1 Payment Processors

To process your deposits and withdrawals we work with payment platforms such as bKash, Nagad, Rocket, Upay and banks. Only the information necessary to complete these transactions is shared with them.

5.2 Technology and Software Partners

Minimum necessary information may be shared with game software providers and technology partners required for platform operations. These organisations are bound by agreement to maintain standards equivalent to our privacy policy.

5.3 Legal Obligations

If a law enforcement agency or a competent judicial authority requests information through a lawful order, we are obliged to provide it. Such disclosure is not a breach of our policy.

acb 365 uses various types of cookies and similar technologies. The types of cookies and their purposes are set out in detail below:

6.1 Essential Cookies

These cookies are essential for the basic functioning of the site. They are used to maintain login sessions, verify security, and temporarily store form data. Disabling these cookies will prevent the site from working properly.

6.2 Performance Cookies

These cookies are used to analyse which pages on the site are visited most and where users encounter problems. The data collected is fully anonymous.

6.3 Preference Cookies

Information required for language preferences, display settings, and personalised experience is stored in these cookies. You can delete these cookies at any time from your browser settings.

As a member of acb 365, you have the following rights regarding your personal information:

• Right to access: You have the right to know and view what information we hold about you.
• Right to correction: If any of your information is incorrect, you can request that it be corrected.
• Right to deletion: In certain circumstances you can request that your information be deleted, though some information may need to be retained due to legal obligations.
• Right to object to processing: You can request to stop marketing communications or object to certain types of data processing.
• Right to data portability: You have the right to request your information in a structured and commonly used format.

To exercise these rights, contact us at the email address listed in the Contact section below. We will respond to your request within 30 working days.

acb 365 services are intended solely for individuals aged 21 or over. We do not knowingly collect any information from minors. We verify the date of birth at registration to ensure that only adults can open an account.

If for any reason a minor's information enters our system, we will delete that information immediately and close the associated account. If a parent or guardian believes their child has registered on our site, please contact us.

To read our detailed guidelines on responsible gaming, visit the Responsible Gaming page, which describes all the steps we take to protect minors.

acb 365 reserves the right to update this privacy policy as needed. If significant changes are made to the policy, we will notify you by email or through the site.

The date of each revision will be shown at the top of the page as "Last Revised". Continued use of the site after changes have been made will be taken as acceptance of the updated policy. You are therefore advised to review this page periodically.

If you have questions about any changes to the policy, you can visit our general FAQ section — Read the FAQ.

If you have any questions, requests, or complaints about the privacy policy, please get in touch with us. Our customer support team is available seven days a week, twenty-four hours a day, in both Bengali and English.